Implementing Non-Value-Added Time as an Indicator of Patient Satisfaction in a Student Run Free Clinic

Keywords: quality improvement, patient satisfaction, student-run clinic

Abstract

Improving patient satisfaction in a student-run free clinic setting presents unique challenges as free clinics often receive very high patient satisfaction scores. It may seem odd to label this “a problem”; however, this phenomenon may mask patient concerns and impede a clinic’s abilities to measure the effect of interventions on patient satisfaction. In this article we detail our experience with addressing patient satisfaction in a student-run free clinic, the approach we took, key lessons learned, and recommendations for future clinics creating project goals aimed at improving patient satisfaction.

Published
2022-08-15
How to Cite
Liu, B., Brown, M., Bennett, A., Samant, S., Lundh, R., & Ferguson, C. (2022). Implementing Non-Value-Added Time as an Indicator of Patient Satisfaction in a Student Run Free Clinic. Journal of Student-Run Clinics, 8(1). https://doi.org/10.59586/jsrc.v8i1.322
Section
Descriptive Report

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