Implementing Non-Value-Added Time as an Indicator of Patient Satisfaction in a Student Run Free Clinic
Abstract
Improving patient satisfaction in a student-run free clinic setting presents unique challenges as free clinics often receive very high patient satisfaction scores. It may seem odd to label this “a problem”; however, this phenomenon may mask patient concerns and impede a clinic’s abilities to measure the effect of interventions on patient satisfaction. In this article we detail our experience with addressing patient satisfaction in a student-run free clinic, the approach we took, key lessons learned, and recommendations for future clinics creating project goals aimed at improving patient satisfaction.
Copyright (c) 2022 Benjamin Liu, Miranda Brown, Alexandra Bennett, Samira Samant, Rebecca Lundh, Catherine Ferguson
This work is licensed under a Creative Commons Attribution 4.0 International License.